Collins Barrow SGB LLP — Accounting in Collingwood

Reviews of Collins Barrow SGB LLP

• Dominic

  Added 2014.06.24

  Very frustrated and disappointed with the services received. Would not recommend using this company. Poor customer service, lack of attention to detail. Met with Peter C for initial advice. Every contact after, we received out of office messages. After leaving clear instructions regarding 2 basic personal tax returns, we finally picked up the NOAs 7 weeks later, only to find out our instructions weren't followed. I asked for the bill when I was picking up the tax returns, I was told no bill had been generated yet. I followed up a week later to pay the bill, only to be advised it still wasn't generated. --8 MONTHS LATER, I RECEIVE A BILL FOR $340 TO 2 TAX RETURNS! I called the office to discuss my concerns and frustrations only to be given to Jay who advised he needed a week to look into my problems and that nothing has changed in terms of efficiency, customer service or accuracy in tax returns. Jay felt I received a 'discount' of $600+ off what the firm felt they should charge for 2 tax returns. I will not be using this firm again in the future.