Collingwood After Hours Medical Clinic — Doctor in Collingwood

Reviews of Collingwood After Hours Medical Clinic

• Austin

  Added 2016.09.25

  Receptionist Joanne is incredibly rude and needs to find a new line of work. I don't give many reviews online, but I do read them, and I do feel bad giving a bad review because it really was just one person involved in my bad experience. The rest of the people at the clinic might be totally capable, but I was not able to get past the front door, so I have no way of knowing. We had a concern with our 5 month old daughter that worried us so we called telehealth and waited for a call back. After speaking with an RN, he recommended we go to a clinic, and gave us the address of this one and informed us their last registration was at 8pm. We live in Collingwood, and it was 7:30, so we headed straight over. The door was locked, and the receptionist Joanne came right over shaking her head saying "we're not taking any more people today." I started to tell her that Telehealth told us last registration was at 8pm and she interrupted me and stated, very rudely, that "NO, we are DONE at 8." She closed the locked door in our faces. At this point I read her sign more carefully. it said "Last registration at 7:45". As we turned to leave, I looked at my phone at noticed it was 7:43. I knocked again on the window to the door. She immediately came towards the door and angrily stated "I already told you aren't getting in tonight! I have two rooms full of people!" I asked her "Why are you being so incredibly rude to us? I was just going to ask why your sign says 7:45..." at which point she cuts me off and says "Why are you attacking me?" I asked how I could possibly be attacking her and she says it's because I was "rattling at her glass". I guess she was referring to me knocking at the locked door before it was the clinic was officially closed. My fiance then asked for her name, and said "we just want to get help for our baby" and she responded with "what's YOUR name? I can make this a WHOLE lot worse for you!" I still don't understand what her threats meant, but she then turned us away and said maybe we should put our attention on actually finding some care for our Daughter. Well, that was the point of the visit. Why else would we be talking to her? To whoever owns or manages this clinic, My two suggestions would be, to change your sign to a policy you can adhere to, and also to fire Joanne, who clearly is unfit for this position. Joanne, if you're reading this, Maybe i caught you in the middle of an anxiety attack or something, I don't know what you went through that day. This town is just too small to treat good people like this.
• Carlos

  Added 2015.11.17

  I went to this clinic for the first time on Oct 26th, 2017. Top notch set-up. The receptionist Jo, was VERY thorough in her pre-screening of patients. She was polite, knowledgeable, and VERY pleasant to deal with. She had a great attitude ! I can't say enough good things about Jo !
• Joshua

  Added 2014.03.26

  I give 5 Stars for sure, Receptionist and Doctor were awesome and so was the service.
• Lauren

  Added 2014.02.25

  The Doctor I dealt with was Dr. Yixin Xie. Very professional, very to the point, and VERY helpful. She actually is now accepting patients in her Creemore practice, I highly recommend her. There was a post from "Adam" on here that sounded like he came from another planet. If his child was as sick as he claims it was, he should have gone to Collingwood Emerg. He SHOULD NOT have been wasting his child's valuable time by pounding on a closed clinic's door. The clinic is closed at 8pm, that means the last patient is walking out of there by 8pm. It DOES NOT mean they are accepting people thru the door until 8pm, in which case the closing time would be probably 8:30pm. Shame on him for trying to intimidate the likes of Jo, a caring honest person just trying to do her job. If I had of been in her position, I would have called the police !
• Elizabeth

  Added 2013.10.10

  This practice is better and more knowledgeable and caring than my family doctor!
• Isabella

  Added 2013.09.27

  You advertise on here that you are open to 8 pm. We drove 25 min... walked in and the sign there says 7:45 . So annoying.